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outage posts

BHN gives free premiums for Florida outage, adds 4 new HD nets early

by Darren Murph posted Dec 23rd 2008 at 4:23PM

We can't possibly overstate the awesomeness of competition, and it's readily apparent in this here scenario. After many Central Florida-based Bright House Networks customers were left without TV service for around eight hours earlier this month, the outfit made known that small refunds would be given. Now, it's stepping the apology up another notch by promising a free month of Showtime HD, The Movie Channel, Showtime on Demand and TMC on Demand. Additionally, it's adding in those four high-def stations -- SciFi HD (1369), FX HD (1370), Travel HD (1365) and USA HD (1399) -- a few days early, giving you four more to enjoy over the Christmas holiday. Thanks, AT&T.

[Thanks, Rob]

Bright House gives refunds for 8-hour service outage in Florida

by Darren Murph posted Dec 10th 2008 at 10:17AM

With all the price hikes and complaints about quality, it's not often that you find a story tied to a cable company that's positive. And in fairness, it's totally not positive that Bright House Networks' subscribers in Florida had to deal with an eight hour TV outage starting at around 3:00PM Monday, but just bear with us. In an effort to express its "sincerest apologies," the carrier has decided to automatically issue credits to affected customers. Sure, the refund won't be huge, but it's a sentiment that's rare and much appreciated in today's cutthroat business world. The outage was unlike any other outside of times in which a hurricane had struck, and a corrupt database used to deliver programming to cable boxes was blamed for the incident. We know, you're still upset that you missed the series finale of Boston Legal and / or the trouncing of the Tampa Bay Buccaneers, but hopefully a few pennies back on your next bill will make things easier to get over.

AVSForum suffers database failure, loses "tens of thousands" of posts

by Darren Murph posted Aug 11th 2008 at 1:58PM


Generally speaking, we don't much cover forums 'round these parts, but the AV Science Forum -- better known as AVSForum -- is the place to go to converse about all things AV-related. In what can only be described as a dramatic bummer, the website suffered a "a major failure in the database and backup storage." Due to the catastrophe, "tens of thousands" of posts were lost over the past week, and the boards have been restored to how they looked on August 2nd, 2008. We get this weird feeling the administrators will be implementing enough backup solutions to keep things humming along 'til the end of time after having this happen, though.

[Thanks, Big Wizz]

Charter hit by second fire in Malibu area

by Darren Murph posted Nov 28th 2007 at 8:58PM

For the second time this season, Charter Communications and its Malibu, California-area customers are dealing with outages stemming from wildfires. Granted, one's cable service is the least of our worries when dealing with situations such as this, but a whopping 12,000 feet of the operator's primary fiber optic cable was recently torched and will have to be replaced. The cable also provides feeds to homes in Agoura Hills, Calabasas and Hidden Hills, and while the firm is working to provide service to those affected, it's having to wait for power crews to sweep through first. Notably, Charter was already in the process of constructing a "redundant path to make the company less vulnerable to fire damage," and the latest word is that it's still a few weeks away from being completed.

Fire temporarily takes out several HD networks

by Darren Murph posted Sep 13th 2007 at 10:13PM

If you noticed any outages earlier this week -- particularly when trying to view A&E HD, The History Channel HD, YES HD and NFL Network HD -- chances are an early morning fire at a Stamford, Connecticut building were to blame. Reportedly, the fire broke out in a building "that houses facilities for several programmers and a company that does uplinking for them," and while it took less than a day for A&E HD and The History Channel HD to resume operation, the other two channels took a bit longer to get back on track. Nothing like a brief outage to make you realize how critical HD is to your well being, eh?




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