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Do you love your cable guy?

"Love" might be a strong word, generally if we need to have someone work on our system we're just happy if they show up on time, do their work and leave with no traces they were ever there...other than perfectly working HDTV service. Despite that somewhat tenuous relationship, this New York Times article is focusing on the part of the service beyond adding more channels and extra features, customer service. From the techs coming to the house or the callcenters, now that many people can get TV from their phone company or phone and internet from their cable company all of them claim to go the extra mile to keep customers happy. Of course there is the occasional disastrous video of a sleepy tech but while most service calls are a bit more low key, a bad experience can definitely lead customers to look elsewhere with more competitors fighting for their attention.

[Via digg]

A world without high definition DVDs...

...is not one in which I would want to live. But that's the sort of world David Pogue seems to be suggesting today in the New York Times. A careful read of the article reveals that deep down, he's one of us. Despite the cynicism about consumer electronics companies and their motives he came away impressed by the visual quality of HD DVD movies and the improvements provided by the interactive menus. Of course as Ben pointed out, he mentions the debut Toshiba HD-A1 player has some warts, long initial load times being one of them. Add on DRM concerns, a brewing format war with Blu-ray and you have plenty of reasons to sit on the fence. How long consumers stay there remains to be seen.

Does that mean both formats could go the way of the Dodo, Laserdisc and other dearly departed items as he suggests they might? Severely doubt it, everyone has too much invested for that to happen. Companies on both the hardware and software (content) side have too much to lose for the formats to just fade away. What appears to be most likely, is an extended format battle in which choosing a side means potentially giving up some feature or movie you want that is only available on the other. The life of an early adopter is fraught with peril but maybe, just maybe the 1080i/p rewards for your HDTV are worth it.

Note: Even I haven't decided which -- if either -- format to purchase yet
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