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ZeeVee technical support: now open at really weird hours

by Darren Murph posted Nov 20th 2008 at 11:53PM


For anyone's who has tried to connect ZeeVee's ZvBox, we commend you if you've managed to avoid calling technical support at least once. Although we're (mostly) kidding there, there's no denying that the aforesaid unit is one of the more complicated devices to install and get running. Thankfully, ZeeVee has inked a contract with Inforonics to provide extended hours of tech support, meaning that you really can get your install issues dealt with at 3:17AM. As always, YMMV when calling in at such bizarre hours, but at least you'll have a warm body to talk with even if the troubleshooting is a bust, right?

Panasonic extends Concierge service to plasma and LCD HDTV owners

by Darren Murph posted Jul 7th 2008 at 12:26AM


Owners of Panasonic LCD HDTVs can finally enjoy the same luxuries afforded to the plasma owners, ending a two-year phase of panel discrimination. The outfit's "exclusive" service has been rechristened VIERA Concierge and is now available to both LCD and PDP owners. Per usual, callers will be connected with subject matter experts to answer any questions they have, and there's also an HDTV loaner program which "makes HDTV loaners available at no charge to customers who have a plasma or LCD undergoing repair." It's about time LCD users got some respect around here, yeah?

Samsung launches Blu-ray resource center

by Darren Murph posted Jun 23rd 2008 at 8:21PM


Samsung's been pretty good about keeping its HDM players up to date with the latest protocols, and now it's launching a dedicated site to keep prospective consumers and current owners alike informed about the Blu-ray format. The aptly-titled Blu-ray resource center is split into two sides, one of which includes topics for existing BD addicts and one with information for those "looking to buy Blu-ray." Interestingly, the forum packs some pretty noteworthy questions, with the latest explaining how upconverted DVD just isn't as good as bona fide Blu-ray. Head on over and swallow some knowledge -- just be sure to watch for falling propaganda.

Panasonic reopens Plasma Concierge to the masses this holiday season

by Darren Murph posted Dec 7th 2007 at 9:26PM


Read enough horror stories lately to get you all scared about diving into the world of HDTV? Fret not, as Panasonic is reopening the phone lines to its toll-free Plasma Concierge service during the holidays. Usually, this line is reserved for those who already own a Panny PDP, but starting today, absolutely anyone can ring up the help line for a little one-on-one Q&A about flat panels. Reportedly, those on the other end will be happy to field any general / technical questions you may have, and unlike last year, the service will remain open until February 3, 2008 -- a full two months longer. Hit the read link for the digits, and be sure to grab some paper and a pen before you just start rattling off inquiries.

Time Warner Cable, Cisco team up on new HD website

by Darren Murph posted Aug 23rd 2007 at 8:14PM


While we've seen companies go out of their way in the past to provide customers with HD assistance, it looks like Time Warner Cable (partly owned by Time Warner, parent company of AOL, which owns Engadget) has teamed up with Cisco to give consumers yet another venue to have their questions answered. A variety of flashy help buttons enable befuddled individuals to select the kind of HDTV most suited for their viewing habits, learn the definitions of commonly used high-definition terms, and of course, goes on to plug TWC HD services. Sure, it's simply an interactive advertisement at heart, but at least it's giving consumers a drop of knowledge whilst fishing for their business.

[Via BroadcastingCable]

Panasonic opens up Plasma Concierge service to the public for the holiday blitz

by Darren Murph posted Nov 28th 2006 at 2:09AM

If your tiresome Black Friday campout left you incensed at that fellow ahead who snagged the very last HDTV that you had been eying, take heart. Panasonic feels your pain, and is opening up its exclusive help lines to help you deal with the hassles of searching for the perfect plasma. The company's Plasma Concierge service -- which opened earlier this year -- is stocking up on customer service representatives to field any questions you may have, regardless of whether or not you own a single Panasonic product. The program is open to the public through December 31st of this year to craft "customized flat screen profiles," determine which set would be better suited for your room, and even tips on mounting and wiring. So if you're befuddled over where to get some reliable, free information (aside from the site you're currently ogling) on which plasma to pick up this holiday season, give Panasonic a ring, but be sure to dodge those sure-to-come sales pitches while you're at it.




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