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SE2 Labs ITC One, now with remote diagnostics

SE2 Labs ITC OneWe've spent a little hands-on time with the ITC One uber-franken-HTIB, but Electronic House got some serious quality time with the unit during SE2 Labs' roadshow this past week. So if you've got $25,000 burning a hole in your pocket, but need just a little more detail on how the unit actually works, hit that read link. Still a little uneasy about pulling the trigger? Maybe knowing that SE2 Labs is adding remote diagnostics will ease your mind. For either standard maintenance (firmware updates, etc.) or unexpected problems, a technician can troubleshoot (and hopefully solve) the problem by using the RS-232 and IP connectivity in the ITC One. As SE2 Labs describes it, "...it's like having on-demand access to an A/V professional." Hmmm -- maybe if our friends got these, it would cut down the service calls we field!

[Thanks, Chuck]

Read - ElectronicHouse ITC One review
Read - ITC One remote diagnostics

Motorola's SmartStream remote diagnostics to replace truck rolls

Motorola logoThe MTR700 tuning adapter wasn't all that Moto was showing off at The Cable Show. Also getting introduced was its SmartStream Terminal Data Collector (STDC) software that gathers up diagnostic info from your Motorola STB and sends it to the helpful cable representative at the other end of the line. The idea, of course, is that field service (requiring a truck roll) will be replaceable by phone service (requiring hold time). Better still, the software is installable on-demand, so there won't even be a truck roll required to inject the code to your STB. We wouldn't expect cable companies to necessarily waive service fees for remote assistance, however. Just be thankful that help with your cable service may force you into tying yourself to the house between the hours of 10AM and 4PM.




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