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Three hours to get an LCD TV up and running?

by Darren Murph posted Dec 4th 2007 at 4:07AM

We sincerely hope that this tale is more the exception than the rule, but poor LeendaDLL managed to burn through three solid hours when firing up a new LCD TV. Granted, we understand that tweaking the picture, running wires and tweaking further takes a good chunk of time, but it just shouldn't take the average joe / jane this long to get a new TV up and running. After reading this horrific story, we began to wonder if this experience is, well, experienced by more people than we might have assumed. Heck, we already found that millions of individuals didn't fully understand how to acquire HD signals on their HDTV after snapping one up last Christmas, and we've even seen companies dedicate help lines just to ease the confusion surrounding HDTV. So, dear readers, how many of you have been called in to set up a new TV after hours upon hours of failed attempts by its new owner?

[Image courtesy of APS]

Aussies criticizing Seven Network for compressing HD feeds

by Darren Murph posted Jul 4th 2007 at 9:59PM

Same story, different continent. The compression bug has seemingly struck again, and this time its aggravating those Down Under who'd like to enjoy Seven Network's 1080i programming in all of its high-definition glory. After just recently flipping the switch to broadcast content in HD, a sect of Australians have already begun to grumble over the "relatively low amount of bandwidth the network has allocated to the high-definition channel." Of course, it should be noted that "most" viewers have seen no reason to get bent out of shape, but for those relaxing in Oz, what say ye on the Seven situation?

Millions miffed at poor quality from holiday HDTV purchase

by Darren Murph posted Dec 30th 2006 at 10:30PM

It seems that all of those witty predictions claiming that HDTVs would sell like hotcakes this holiday season have apparently been proven accurate, but the consumer backlash that we all assumed would follow is now in full swing. While it's no surprise that the mystery surround HDTV is further complicated by glossy marketing and a lack of technical support all around, a recent report claims that "about 19.5 million consumers" who purchased an HDTV over the holiday break are now complaining about the quality. Apparently, the "plug and play" approach that has become quite common on today's electronics didn't work out so well with HDTVs, leaving customers baffled that their TV wouldn't magically display the clean, crisp imagery they viewed on the in-store displays when making their purchase. Customers are still having a difficult time understanding that special programming packages, set-top boxes, and / or OTA antennas are required to receive HD content, taking the wind out of their presumably puffed sails. Consumer confusion over making HD "work" with HDTVs has gone on for quite some time, and even though some companies are making the leap and offering up that helping hand, it seems the majority of folks are still wandering around in the (heavily pixelated) dark.




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