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Concierge posts

Sharp's AQUOS Advantage support program launches in Canada

by Darren Murph posted Dec 12th 2008 at 8:01PM


Sharp just recently announced that its AQUOS Advantage Program would be expanded to cover 32- and 37-inch sets here in the States, and apparently it felt quite rotten about leaving our dear friends to the north out in the cold. Sadly, the Canadian launch of the platinum-level customer support experience -- which includes "priority repair services, extended weekday and weekend telephone support hours and a dedicated toll-free support line staffed by highly-trained AQUOS Advantage Advisors" -- only applies to HDTVs 42-inches and up, so those looking to get a set for their bedroom will likely be sorely disappointed in the lack of coverage. C'mon Sharp, whatever happened to fair and equal treatment?

Sharp expands AQUOS Advantage Program to cover mid-sized HDTVs

by Darren Murph posted Nov 29th 2008 at 2:43PM


Maybe companies really do get in the holiday spirit, as it seems that about this time each year we get wind of yet another concierge type service related to HDTVs. This year, we're seeing Sharp kindly expand its AQUOS Advantage Program to cover mid-sized HDTVs. Previously, only AQUOS sets 42-inches and up were eligible for the special customer service program, which grants owners "priority repair services, including next business day scheduling and expedited service visits." Now, even AQUOS HDTVs of the 32- and 37-inch varieties are included. Unfortunately for Sharp, we still get the feeling that cash-strapped consumers will be eying that sticker more so than any fancy extras this holiday season, but we reckon it can't hurt.

Panasonic reopens VIERA HDTV Concierge Service to the public

by Darren Murph posted Nov 26th 2008 at 8:52PM


It's official: Panasonic reopens its VIERA HDTV Concierge Service to the public at large every single holiday season. This year, however, is different. Rather than shutting down the lines to all but those who actually own a VIERA HDTV on December 31st, Panny will keep the cords of communication open through February 17, 2009. Yep, from now until the Digital TV Transition takes place in America, any human with access to a phone can call in to receive all sorts of buying advice and subliminal encouragement to choose a Panasonic set over any other. If that sounds like something you'd be interested in, hit 'em with your best shot at 1-888-777-1170. Just mind the brainwashing and you'll be a-okay.

Panasonic extends Concierge service to plasma and LCD HDTV owners

by Darren Murph posted Jul 7th 2008 at 12:26AM


Owners of Panasonic LCD HDTVs can finally enjoy the same luxuries afforded to the plasma owners, ending a two-year phase of panel discrimination. The outfit's "exclusive" service has been rechristened VIERA Concierge and is now available to both LCD and PDP owners. Per usual, callers will be connected with subject matter experts to answer any questions they have, and there's also an HDTV loaner program which "makes HDTV loaners available at no charge to customers who have a plasma or LCD undergoing repair." It's about time LCD users got some respect around here, yeah?

Toshiba's CES press release reveals HD DVD Concierge

by Richard Lawler posted Jan 7th 2008 at 5:51PM Breaking News

Sure some people think the format war is over after Warner's big move, but we can still take a peek at Toshiba's planned next move for the format. Recognizing the confusion even the most informed consumers experience with HDM and HDTVs, Toshiba's CES HD DVD press release revealed "HD DVD Concierge", an 888 number customers can call for assistance with HD DVD, or to be indoctrinated in the glories of red "receive assistance with various marketing initiatives". Similar to Panasonic's Plasma Concierge and Sharp's new Aquos Net support/marketing services, its good to know we can get help with any HD questions we're having, like "What do you plan on doing next so that my HD DVD player doesn't end up gathering dust in the basement next to my Betamax?" Call 1-888-MY HDDVD for answers.

Panasonic reopens Plasma Concierge to the masses this holiday season

by Darren Murph posted Dec 7th 2007 at 9:26PM


Read enough horror stories lately to get you all scared about diving into the world of HDTV? Fret not, as Panasonic is reopening the phone lines to its toll-free Plasma Concierge service during the holidays. Usually, this line is reserved for those who already own a Panny PDP, but starting today, absolutely anyone can ring up the help line for a little one-on-one Q&A about flat panels. Reportedly, those on the other end will be happy to field any general / technical questions you may have, and unlike last year, the service will remain open until February 3, 2008 -- a full two months longer. Hit the read link for the digits, and be sure to grab some paper and a pen before you just start rattling off inquiries.

Panasonic opens up Plasma Concierge service to the public for the holiday blitz

by Darren Murph posted Nov 28th 2006 at 2:09AM

If your tiresome Black Friday campout left you incensed at that fellow ahead who snagged the very last HDTV that you had been eying, take heart. Panasonic feels your pain, and is opening up its exclusive help lines to help you deal with the hassles of searching for the perfect plasma. The company's Plasma Concierge service -- which opened earlier this year -- is stocking up on customer service representatives to field any questions you may have, regardless of whether or not you own a single Panasonic product. The program is open to the public through December 31st of this year to craft "customized flat screen profiles," determine which set would be better suited for your room, and even tips on mounting and wiring. So if you're befuddled over where to get some reliable, free information (aside from the site you're currently ogling) on which plasma to pick up this holiday season, give Panasonic a ring, but be sure to dodge those sure-to-come sales pitches while you're at it.




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