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DTV call center successfully handles influx of confused callers

by Darren Murph posted Feb 19th 2009 at 2:25PM

Given that the expectation was for hordes of confused TV viewers to phone in over the past two days in order to ask why their local OTA station was suddenly unavailable, it's no shock to see a big deal made of successfully managing through it. For those unaware, 421 stations decided to go ahead with their originally planned DTV transition date of February 17th, and we're told that over 28,000 perplexed Americans dialed 1-888-CALL-FCC on Tuesday for assistance in getting their sets working. The call center was setup to handle around 100,000 calls on the day that US broadcasters were previously scheduled to go from analog to digital, but obviously, far fewer people either a) cared or b) needed help. See, that wasn't so bad, was it?

DirecTV opens sixth call center in Huntington, West Virginia

by Darren Murph posted Jul 3rd 2008 at 3:08AM

Hot on the heels of DISH Network's call center expansion comes word that DirecTV is doing similar by opening up a 114,567-square foot facility in Huntington, WV designed to improve customer service. The center becomes the satcaster's sixth in the US, and some 550 company customer service representatives and supervisory staff will be employed here. Maybe it's expecting a rush of new calls about a bundle of new HD channels we aren't at all expecting? Ah, a man can dream, can't he?

DISH Network opening customer service facility in Phoenix this June

by Darren Murph posted Apr 6th 2008 at 10:13PM

Barely a month after we heard that DISH Network would be hiring 200 folks from the Tulsa, Oklahoma region to "accommodate customer growth," we've now learned that the satcaster is hiring even more folks in an attempt to further demonstrate its "commitment to providing the highest level of customer care." Reportedly, around 400 technical support representatives and 40 support staff -- all of which will be "required" to have at least two years of experience in a "customer-facing or technical support role" -- will be taking a job in Phoenix, Arizona. Oh, and don't worry -- these individuals will be on the clock soon enough; DISH plans on hiring this month, training in May and opening the center in June. Now would be a good time to beam that résumé in, yeah?

DISH Network hiring 200 in call center to handle growth

by Darren Murph posted Mar 2nd 2008 at 8:29AM

Just days after hearing that Verizon would be staffing its Syracuse call center with 335 new employees over the next few years, DISH Network is announcing that it too needs a few good men / women to "accommodate customer growth." Reportedly, the satellite provider is looking to hire 200 folks in its Tulsa, Oklahoma facility before June 1st of this year, primarily in the Technical Support division. Once the hires are made, the total workforce at the 78,500-square-foot center would amount to 650, but there's still room for a few more heads considering DISH's plans to "eventually employ about 1,000 people" in Tulsa.

Amazon.com adds callcenter for TV buyers

by Richard Lawler posted Aug 23rd 2006 at 4:05PM

Next time you're looking for advice on buying a new HDTV, Amazon wants you to consider their customer service department, targeted at people buying $1,000+ television sets. While we recommend actually looking at the displays you're considering and even hooking up your desired accessories if possible, if that isn't an option you may want to check this out. You can access the service by a button located on the page of certain TVs and have a representative call you. The service is headed up by a former employee of Best Buy's ministore Magnolia. Amazon is even looking to branch out into custom installation, it looks like retailers are certainly looking to take advantage of HDTV confusion by providing information. We certainly hope that information is a more accurate than pure sales hype, but that remains to be seen and besides, that 70-inch LCD would definitely fit through your doorway, no need to measure.




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