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RCN going all digital in Boston, Massachusetts {Engadget HD}

Aug 6th 2008 10:13AM I am a new RCN customer of internet and cable TV. My cable TV lost signal from pressing wrong remote control by our kid this morning. I tried to fix but failed. I called RCN customer services for help twice. Each time waited online for 45 minutes without chance to speak to anyone. I was frustrated about that.

Is this your way to treat your customer? If so, I have no choice but to cancel my order with RCN.

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