Verizon FiOS HD DVR Review

Gallery: FiOS HD DVR Review
The Good
- One click recording.
- Can set default series settings -- first runs only, etc.
- Keep until space is needed -- a must have feature that some DVRs don't.
- You can see what is going to record by looking at the guide -- something TiVo is missing.
- Conflict resolution popup is a nice touch.
- Widgets with things like weather and traffic are cool and useful.
- Channel up button works as the page up in the guide, which helps eliminate some keys on the remote.
- Skip button skips days in the guide.
- Can configure the amount of time to skip and replay, 10, 30, etc.
- Can turn off video when viewing guide or menus -- but not easily.
- Three views for guide, full screen, half or mini -- very nice
- Ability to buy channels you don't subscribe to from within the guide.
- Channels change fast for a HD DVR.
- Disk size status page is useful -- another one TiVo doesn't do.
- Online scheduling.
The Bad
- No way to tell what will be deleted to make room for new recordings.
- No history page to see why a show failed to record.
- Guide won't wrap around, so if you are at channel 1 you can't wrap around to 1000.
- When selecting a channel to add to favorites, it doesn't automatically go to the next channel, so you have to constantly hit down, select, etc.
- Video preview in guide seems tacked on.
- HD is not a category when searching.
- No "keyword" record setting, like TiVo and Windows Media Center.
- Remote has buttons that don't do anything like PIP and input.
- Home Media feature requires software to be installed and is Windows only.
The Ugly
- 4x3 guide, but support says you can use your TV's stretch mode, ha!
- NO resolution pass-through, so everything is scaled to one resolution.
- Channels you don't get, can't be removed from the guide and show up in search results.
- Can't use multi-room streaming features to other DVRs, only to regular STBs. But you can watch HD in any room with the latest update (1.6).
- 160GB HDD -- 18 hours of HD, really Verizon?
- No external storage option -- eSATA, USB, etc.
Wrap-up
Overall, the FiOS DVR is one of our favorites when compared to the DVRs of other providers, but it really doesn't stand a chance against a HD TiVo or the latest version of Windows Media Center. That being said, there are a few reasons to go with it, with the biggest being the lack of upfront costs, and a close second being the extension selection of HD VOD. But we don't think this is enough to make us settle on a DVR missing so many important features.
The most annoying thing is that while the UI is pretty slick, it is really lame to use a 4x3 guide on a 16x9 HDTV. But this isn't the only thing missing visually, as there are also no cool animated transitions, thumbnails for recordings or movie box art (on recorded TV) like we've come to love on Windows Media Center. But so far we've only mentioned our superficial complaints; it's the core functionality of the device that is most lacking. The most glaring is the lack of resolution pass-through -- something Windows Media Center also cannot do. Sure, it's possible that this DVR has a better video scaler then some TVs, but wirh no native output option, there is almost no way to use it with an external scaler or HDTV with top-of-the-line components.
Of course, all of this could be overlooked, but the worst can't. Like many other providers, the FiOS DVR only has a 160GB hard disk. We can't even imagine only being able to record 18 hours of HD, but when you think of trying to record everything for an entire house, you can see how this would be nearly impossible. Sure, you could just rent more than one DVR, but the multi-room functionality only works with regular STBs, and not between DVRs. So if you want to have access to the same programming in every room, you're limited to two tuners and 18 hours of programming for an entire house -- pretty lame. huh?
So there you have it, the FiOS DVR is a perfectly acceptable DVR, but ultimately it doesn't compare to either of the solutions that TiVo or Microsoft offers. Of course, the good news is that it doesn't have a lofty price to match the competition either, and when compared to other carriers' offerings, it still manages to hold its own.






















Reader Comments (Page 1 of 1)
yaksplat @ Dec 24th 2008 10:34AM
I used it for a week and cancelled fios tv. It does not compare to media center or directv's HR22 (which i don't exactly like). It's not a threat to TIVO in any way.
riverside_guy @ Dec 24th 2008 10:38AM
Ugh, how come only 12 hours, when cable company DVRs also with a 160G HD can hold about 20?
No provision for an external drive? That's a BIG deal breaker for many folks.
What about replacing the internal drive? If one CAN, that obviates needing an external drive (1T bare drives are running close top 100 bucks these days).
Ben @ Dec 24th 2008 10:39AM
This is an example of when higher bit rate is bad. The higher the bit rate of a show the more bandwidth it takes up. Of course different programming uses different amount of space so you could still get 20 hours of HD on it.
Colby @ Dec 24th 2008 11:15AM
The lack of PIP bothers me. It's not a feature that I'd use frequently, but there are two tuners in the DVR; why wouldn't you add that feature?
The hardware includes USB ports, but doesn't support external storage or tethering to a PC. I suspect they didn't implement this feature because they knew they could hook people for a secondary DVR (at $14.99 per month) for more storage space. I'm not a fan of that decision.
The online scheduling would be a cool feature, but it requires the "Home Media DVR" package, which is another $20 per month on top of the DVR rental.
If only there were an affordable cable card DVR that didn't require a monthly rental or subscription fee....
Andy Sullivan @ Dec 24th 2008 11:42AM
A review like this just cries out for a shootout. Telling us about the FIOS DVR is fine but how about a real comparison between the top DVR's out there. Now that would be constructive. Like the HR22 vs the 722 vs Cox vs FIOS vs Comcast vs TIVO. Price will be a consideration of course but I want to see head to head performance comparison baby. Bang for the buck and let the consumer make the final choice, with his pocket book. My guess, TIVO #1 followed by the 722 and then the HR22. Bang for the buck winner, the 722.
Ben @ Dec 24th 2008 11:44AM
While I agree this would be a great feature, I don't see us doing it for two reasons.
1. Is that it is a logistical nightmare. No area has cox, comcast TWC, FiOS and BHN. DirecTV and Dish both require you sign a contract and don't send review units.
2. Not as useful as it sounds as most don't have a choice of their provider.
Dale @ Dec 24th 2008 2:12PM
I think that is a great idea I have a choice of FIOS, TWC, DirecTV, Dish, OTA thats alot of choices and i did concerned what dvrs that each company has now I can't choose between cable company's like you were saying Ben but everyone else and I get 20hrs of HD on my FIOS dvr it used to be only 12 but after the last update we got a very! little bump.
Daryll Strauss @ Dec 24th 2008 11:42AM
Did you run it for a while or just look at it once? I found that the box had a lot of issues. In fact, it was tough enough that I replaced it with an HD Tivo and wrote a couple blog posts on my experience.
http://blog.daryll.net/2007/08/without-a-guide-a-dvr-is-just-a-vcr/
http://blog.daryll.net/2007/09/omg-the-new-img/
kcmurphy88 @ Dec 24th 2008 2:52PM
Considering that they want $17/month for the Fios box, Tivo must look attractive. Probably why they insist that Tivos won't be compatible when they go to full digital delivery, never mind the FCC mandate.
Curtis @ Dec 24th 2008 11:59AM
I'm very satisfied with my HD-DVR from FiOS. A lot of the "bad" comments in the post are just plain laziness...I understand that you don't want to have to press the down button to get to the next channel when choosing your favorites...but that seems like a petty thing to even comment on.
As for the HDD space, yeah that's an issue, but I figure that I only need the last 3 episodes of each show I watch anyways so space isn't much of an issue anymore.
I stream to my other HD boxes all the time. It took some time for the other HD boxes to recognize it (probably because my NIM router was acting up).
I'm not sure how long you spent playing around with this DVR system, but I think that as you learn to better navigate the system and use it efficiently, you'd start to appreciate it.
A comparison between the providers would be helpful, maybe one where you can hide the columns for the providers not available in your area, so people can see on one screen all of the differences in features/price.
Curtis @ Dec 24th 2008 12:04PM
oh, and the reason you only fit 12 hours of HD on your HDD is because you also had 23 hours of SD on the HDD (image 12 in gallery).
Andy Sullivan @ Dec 24th 2008 12:06PM
Ben , I agree that it would be difficult but not all that difficult. Everybody (almost) has a choice between at least 4 DVR"s. The 722, HR22, TIVO and a cable company's offering (HIOS, Comcast, Cox etc.). Getting a hold of all of these devices should be very easy. You can review my 722 and HR22 for instance. I'm sure your readers would jump at the chance to supply DVR's.
bull3964 @ Dec 24th 2008 12:41PM
A couple of comments.
* NO resolution pass-through, so everything is scaled to one resolution.*
Only true for HD stations. You can set SD stations to pass through 480i and let your TV scale it by itself. As far as HD stations, there are only a handful that use 720p to begin with so it's not a huge deal.
*Channels you don't get, can't be removed from the guide and show up in search results.*
You can remove channels from the guide, kinda. If you go into the settings menu, one of the options that you can pick is "Toggle favorites" When you do that, your favorites list is the default that pops up when hit the guide. So that effectively allows you to remove channels you don't get or don't want to watch from the guide.
zman442 @ Jan 5th 2009 1:39PM
The guide definately can wrap around. I watch international channels on FiOS which are in the 1700 range and I can naviagate backwards from the lower local stations by using the up arrow on the remote. This sound like a bug in the tested DVR to me or the version of the firmware but I've had this functionality since I can remember and we've had FiOS almost 2 years on Moto DVR's.
Josh Oliver @ Dec 24th 2008 12:47PM
I got Dish Network for the DVR, much better than Directv's. And, we just started getting Centurytel FiOS (they don't call it that), but I think they use the same DVR as Verizon, Motorola whatever the model is . . .
bull3964 @ Dec 24th 2008 1:06PM
One thing to really consider too is these guys are held hostage to Moto or SA. A lot of the downsides of the Verizon DVR are flat out hardware limitations with the device. For example, they cannot provide a 16:9 guide because the moto boxes don't allow two different guides to be specified so they have to settle for the 4:3 guide. This could possibly change since Verizon is standardizing on the 7xxx series boxes for all deployments and will turn on features remotely as people upgrade. That way everyone has an HD-DVR already in their home even if they are only playing for a SD STB, it could become an HD-DVR with a simple phone call.
From what I've seen, Verizon has done the best out of all the cable companies within the hardware prison that they are in. They are pushing the hardware to the limit for the most part and are trying to remove all the downsides one at a time. For example, they are planning on enabling external storage, but are struggling with keeping the slick UI and responsiveness while adding that code in there.
TimSykes @ Dec 24th 2008 1:50PM
I have it and it does hold 20hours of HD, not 12. There are a lot of stuff missing and bugs in the DVR, but they are working on getting them fix. And I know the guide is on of the things at the top of the list.
TimSykes @ Dec 24th 2008 1:57PM
Oh and the eSATA port is being worked on as well. That why the new 7xxx models have the port. They plan on opening that up. From what I hear it is a DRM issue that needs to be corrected as per agreement with the content providers. But that should be working as some point. Soon I hope.
kcmurphy88 @ Dec 24th 2008 2:56PM
One of the very nice features of the DirecTV boxes is that you can yank out the supplied hard drive and put in a new one and the OS (in flash) automatically sets it up without any special bother. Torx 10 screwdriver, mechanical aptitude, and some web instructions are all you need.
(Yes, you can also use SATA, but there are issues with SATA on DirecTV, the external drives cost more and not all are compatible. Then again, you don't need the screwdriver or the aptitude, and probably not the instructions....)
Alex Sherwood @ Dec 24th 2008 4:22PM
A must have feature that is missing from the FIOS HD DVR: editing start and end times for recording programs. I have BHN in Tampa, FL, and love the fact that I can change the end time of a program to what I want. I am a big UFC fan and the SpikeTV and Versus MMA shows often run over. I adjust the show's timeslot to record another 20 mins. and I'm done.
On the FIOS box, I'd have to record the show in the next time slot. This may be a "work around" for others, but this just makes me crazy. It's the primary reason I have not ditched my 8300HD, which I have come to love.
bull3964 @ Dec 24th 2008 8:20PM
Uh, you can edit the start and end times for programs. I have my recordings of The Colbert Report ending 5 minutes later than the air time because I don't believe anyone at Comedy Central actually owns a clock.
Justin N. @ Dec 24th 2008 6:47PM
Of the dedicated DVR models I've rented from Cable Co's., the Moxi boxes from Charter were still among my favorites, despite the abnormally high failure rate (Seriously, the household went through a combined nine of those things during a two year period before Charter all but ran out). That said, a 4:3 guide on arguably the best non-Satellite HD? That's a low blow.
Harley3k @ Dec 24th 2008 7:15PM
The tiny hard drive, utterly craptastic guide data killed it for me.
Thankfully they have cablecards, so TIVO saved me from switching providers.
Their extremely poor customer service and constant OVER BILLING is starting to get on my nerves though. Someone start a class-action suit so I can join.....k, thx.
solodragon @ Dec 24th 2008 11:29PM
So can I use a TiVO HD with FiOS tv?
TimB @ Dec 25th 2008 6:59AM
Yes
Mike @ Dec 25th 2008 9:35AM
Does it remember where you left off watching a show? If yes, it is a million times better that the junk 8300 HD I have from Time Warner.
cypherstream @ Dec 25th 2008 11:43AM
So you have three columns... The Good, The Bad, and The Ugly. Well if you compared it to Comcast's Motorola DVR, I think we'd need a fourth column called The abominable to highlight what the Comcast DVR is lacking.
I'd really like to see a side by side comparison with an I-Guide DVR and Fios DVR. If anything maybe it would make those people at I-Guide a little more eager to fix their horrible product.
I'd have FIOS in a heartbeat, not only for it's 112 HD channels vs. Comcast's 36, but for the whole user experience(Guide, PC integration, fast internet, etc..). The biggest problem is Verizon slow to roll out service. Not even on the horizon for my area (Berks County, PA).
Jay @ Dec 25th 2008 6:46PM
I'm a FiOS customer. My biggest complaint about the DVR is that the on-screen guide is way too crowded. The background color of the currently selected program is the same as the other programs in the row, and the outlines to differentiate the current program from others is too thin. Also it's lame to have a 4:3 only guide when you have an HD TV.
tommyc3po @ Dec 26th 2008 12:28PM
Had this box for about a year. Overall it works great and does what it is supposed to do. But there are a few bugs in it. - The favorites function just doesn't work, it puts channels that you haven't chosen as favorites in your favorites list and they are not able to be removed. - sometimes it does record a series for unknown reasons and other recording misses - also if you view the recording on another TV (albeit a very cool feature), the response is dog slow and can be a bit frustrating if you FF, Skip, or REW.
So, my wife said she wanted tivo again because it works. Bought two tivo HD's on e-bay and wireless network adapters. Fios put in cable cards for me and this combo is unbeatable!!! I don't even know were to start. It's like going forward many years in time. The hardware costs are there, but the monthly cost is about a wash. On demand HD, movies, youtube, etc is just great and makes up for the lost Fios on-demand.
So, the fios box is a great inexpensive option and probably one of the best HD dvr's out there, but it is no Tivo. Although the Fios service (broadband, TV) is excellent.
jetblac @ Dec 26th 2008 1:14PM
I hate mine, Point Blank.
Brian @ Dec 26th 2008 8:42PM
I confirm the 12 hour HD recording time.
I find it incredibly odd that such an obvious element such as HDD storage capacity is overlooked. If they refuse to open up the eSATA expansion port, why don't they at least make higher capacity drive options available?...how about a 750 GB drive option for a $200-300 premium? It seems like there relatively simple profit opportunities and ways to make the QIP6416-2 model more competitive with other options.
With the past two weeks I began FiOS service and I plan to either cancel completely or change boxes.
PDM @ Dec 27th 2008 3:43PM
I’ve had Verizon FIOS for over a year and think it stinks. It’s not noticeably faster than cable and their customer service is truly awful. Recently I didn’t receive email for four days because one of their servers was down. Attempting to contact anyone about it was a nightmare, and when I did get through, I was repeatedly given information that was flat out wrong. Verizon wasn’t even trying to fix the problem themselves, they’d hired an outside contractor to try to do it–an outside contractor that Verizon’s own tech support didn’t have much contact with. One of the things Verizon tech support told me was that when they got the server working again, my missing emails would come through. Nope, another lie. The truth was that four days of my personal and work emails disappeared into the ether. Beware of Verizon FIOS.
HDTVFanAtic @ Dec 28th 2008 7:27PM
Even your photo here:
http://www.engadgethd.com/photos/fios-hd-dvr-review/1221448/
Shows over 12 hours of HD and 23 hours of SD programming - while the disk is 98% full - so clearly it holds more than 12 hours of HD.
beagan @ Dec 29th 2008 5:06PM
"Sure, you can select a provider just based on the DVR, but seriously, who does that?"...Me!! I pulled the trigger on HD last June and had the dilemma of finding an HD provider for a seasoned DirecTiVo user. I didn't want the extra fees associated with cable and a separate TiVo box subscription as I've had the DirecTV integrated one for years (SD of course). This left it down to DirecTV DVR or Dish DVR. I had tried the SD DirecTV DR box awhile back for another room and sent it back within a week and bought another DirecTiVo box. All reviews stated it was still very similar for the HD one. Dish's 722 had raving reviews and I'm extremely pleased with leaving my decision up to the DVR experience/navigation. I must note that I'm not into sports, otherwise I probably would have been forced to accept DirecTV's DVR...that would have been unfortunate. Indeed, I have a two key HD channels missing from my lineup that's available on the other side, but I do have the external 750gb HDD, dual live buffers, OTA hookup for extra simultaneous third recording option and the "HD only" package for $49. Yes, I heard the prices are going up...ughh!!!
On a side note, by brother-in-law just got into HD and went with DirecTV's DVR. I can't stand it. Just one quick gripe: I hit the "Guide" button very frequently on the Dish 722 for which it brings up HD only channels. There is this option for DirecTV, but as soon as you select a channel, then hit "Guide" again, it goes back to all channels. You have to manually change it to "HDTV" each time you enter the guide. Maybe there's a setup somewhere else that will makes it the default, but I didn't have any luck finding it.
D.K. @ Dec 29th 2008 7:20PM
Too bad Verizon left Hawaii.
mjs504 @ Dec 30th 2008 10:14PM
I had FIOS installed 3 weeks ago and have enjoyed the improvement in the picture quality. This past Friday, my SONY LCD was delivered and I was impressed with the quality of the HD picture. Two days later, I started receiving a black screen with the message 'currently unavailable' on misc. HD channels. I called FIOS tech support 3 times and received a different answer each time. The third time, a technician sent a firmware upgrade to my cable box. This initially worked for two days, but I started receiving the message again tonight. Within google, I searched on "currently unavailable FIOS" and received multiple pages of comments on this subject. Evidently this is a common issue with FIOS customers and FIOS is unable to correct the problem. I'm extremely frustrated with this situation and I am thinking about breaking my FIOS contract and going back to my cable provider. My advice to anyone who is thinking about signing up with FIOS is to wait until they have corrected this issue. You will regret going with them until a fix is found.
mitchelljd @ Dec 31st 2008 1:54PM
160 gb hard drive is utterly pathetic. i am considering fios, which comes to my neighorhood in a couple months according to a tech i talked to. and you can't even expand the hard drive via esata.
lame sorry verizon, you need to get a clue. this ain't phone service!
Tom @ Jan 24th 2009 8:39PM
I've had Fios TV for a few months now and have been using the HD DVR. It generally works, but it's quirky and definitely a lot less user-friendly than the TiVo it replaced.
I initially had setup problems where for some reason I didn't get any of the HD channels I had ordered. It took hours on the phone with Verizon to straiten it out, but it eventually did work.
I've had a few problems where the DVR stops recording series or can't play back recordings it made. The only fix I've found is to delete the recording settings and then starting recording the series all over again.
Ted Delgado @ Feb 1st 2009 4:50PM
Verizon Fios Multiroom DVR receiver does not allow to set reminders for upcoming programs.
Lauren @ Feb 10th 2009 12:39PM
Help! I've read through these and don't understand most of the acronyms! I have Verizon Fios at my home, and am looking to implement a recording device. My brother gave me a TiVo. But Im wondering if that's the best thing to do since I am a Fios customer, and they would most likely support a Fios DVR. I wouldn't need a ridiculous amount of space - I'd record a show here or there... But can someone just explain in layman's terms which one is 'better?'
brian @ Mar 9th 2009 9:05AM
I have the FIOS MR DVR and it sucks... Its not just the guide and not just the lack of space, but more importantly you can't do much from the other set top boxes and most of the time (I'd give it at least 90% of the time) when playing back on other set top boxes, it keeps resetting back to the beginning of the show and you can't see the end of the show. This is if you watch something 2 hours or more. The fast forward/rewind is lame and that too resets the playback to the beginning. Then you have to wait 5 minutes while you try to fast forward back to where you were, just to be kicked back to the start again...