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Reader Comments (Page 1 of 1)
minimalist @ Dec 20th 2008 4:29PM
You actually think Netflix actually pays MSRP for BD's? Yes Blu-ray are more expensive we all know that. But 500,000 extra dollars a month can cover a heck of a lot of those Blu-ray premiums.
If Netflix is charging people extra to receive Blu-ray discs then the expectation is that the process of shipping of those blu-rays should run just as smoothly as it does for DVD's. If a dollar isn't enough then make it five. But make it reliable or don't bother doing it at all.
Charging a premium for a service and then trying to cover your ass with excuses like "but these things are expensive!" is an example of poor management and and a an attempt to avoid responsibility for your decisions. If the fee you charge isn't enough to do the service right then the mistake is yours, not your customers. They have every right to expect the same standards of service from you as they get from your other plans.