profcrayzee @ Nov 2nd 2008 7:31AM

Hopefully this will be useful to anyone trying to run netflix on this thing. Maybe it's related to the audio firmware update that was "delayed"?


I received this item friday, and immediately connected it to the internet so that I could update the firmware to get the netflix update.

The "update" menu said the firmware was up to date.

Then there was the 1 hour of phone calls and chats to samsung and netflix to try to get it to work.

samsung has a text chat with people who are very slow and not knowledgeable.

netflix customer support can't help with samsung problems, but then connected me to someone who was more helpful.

Apparently, I was supposed to be seeing a "netflix" logo on the samsung splash screen - something that samsung didn't even know.

Armed with this information, I determined that I did NOT have the latest firmware. I downloaded the zip file to my mac (the samsung support site says pc only!) and then copied the contents to a usb flash drive and updated the dvd player that way. at first it restarted to a hang but a power cycle got it to start up (NEVER unplug it DURING an update though!)

then the netflix icon showed up. Hope this helps others who will probably have the same problem, samsung cannot explain why the net updater thought the firmware was up to date when it wasn't.


on another note, found out today Amazon has discontinued it's policy to give you a price match within 30 days if the price of something goes down - as of sept 1. I got no notification of this, and was counting on the price of this player going down around thanksgiving and getting some money back from amazon. If you were planning to do the same thing, I suggest waiting to purchase this product until black friday. I will personally be returning it and purchasing elsewhere - I don't like it when companies change their policies without notifying their customers.