TWC San Antonio to offer free Tuning Adapters, pre-orders now open

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iwantmyhd @ Oct 26th 2008 8:47AM

I just contacted Time Warner in San Antonio this week and talked to both their technical support and their "retention" department and explained I was tired of only getting 8 HD channels with my TIVO and was told they had no firm plan of when they would be released. Of course I had to explain what TIVO was and had to explain what switched digital video is and how it was implemented at TWC.

I'm tired of waiting and tired of hearing their BS about not supporing TIVO. After being a customer of TWC (and their previous incarnations) for over 20 years I have now officially ordered Grande cable, phone, internet. When I asked if they knew anything about TIVO they said at least 2 Grande technicians in the area are TIVO experts. I talked to one of them and he really knew their stuff. Not only understanding why TIVO and Grande were compatible but why TIVO and TWC aren't.

My appointment to switch is Thursday afternoon.

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Reader Comments (Page 1 of 1)

iwantmyhd @ Oct 26th 2008 8:47AM

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