http://www.engadgethd.com/2008/10/24/twc-san-antonio-to-offer-free-tuning-adapters-pre-orders-now-op/ Engadget HD Comments for TWC San Antonio to offer free Tuning Adapters, pre-orders now open http://www.engadgethd.com/media/feedlogo.gif http://www.engadgethd.com en-us Copyright 2009 Weblogs, Inc. The contents of this feed are available for non-commercial use only. Blogsmith http://www.blogsmith.com/http://www.engadgethd.com/2008/10/24/twc-san-antonio-to-offer-free-tuning-adapters-pre-orders-now-op/http://www.engadgethd.com/2008/10/24/twc-san-antonio-to-offer-free-tuning-adapters-pre-orders-now-op/
http://www.timewarnercable.com/Corporate/Products/DigitalCable/sdv/default.html
]]>Oct 24th 2008 2:55PMhttp://www.engadgethd.com/2008/10/24/twc-san-antonio-to-offer-free-tuning-adapters-pre-orders-now-op/http://www.engadgethd.com/2008/10/24/twc-san-antonio-to-offer-free-tuning-adapters-pre-orders-now-op/http://www.timewarnercable.com/Albany/Products/Cable/sdv/order_sdv.html]]>Nov 19th 2008 1:47PMhttp://www.engadgethd.com/2008/10/24/twc-san-antonio-to-offer-free-tuning-adapters-pre-orders-now-op/http://www.engadgethd.com/2008/10/24/twc-san-antonio-to-offer-free-tuning-adapters-pre-orders-now-op/Oct 24th 2008 3:24PMhttp://www.engadgethd.com/2008/10/24/twc-san-antonio-to-offer-free-tuning-adapters-pre-orders-now-op/http://www.engadgethd.com/2008/10/24/twc-san-antonio-to-offer-free-tuning-adapters-pre-orders-now-op/
Pigs seen soaring in the stratosphere

Blizzard in deep deep deep south]]>Oct 24th 2008 5:24PMhttp://www.engadgethd.com/2008/10/24/twc-san-antonio-to-offer-free-tuning-adapters-pre-orders-now-op/http://www.engadgethd.com/2008/10/24/twc-san-antonio-to-offer-free-tuning-adapters-pre-orders-now-op/
http://www.timewarnercable.com/MidOhio/products/cable/sdv/default.html

]]>Oct 25th 2008 5:59PMhttp://www.engadgethd.com/2008/10/24/twc-san-antonio-to-offer-free-tuning-adapters-pre-orders-now-op/http://www.engadgethd.com/2008/10/24/twc-san-antonio-to-offer-free-tuning-adapters-pre-orders-now-op/
I'm tired of waiting and tired of hearing their BS about not supporing TIVO. After being a customer of TWC (and their previous incarnations) for over 20 years I have now officially ordered Grande cable, phone, internet. When I asked if they knew anything about TIVO they said at least 2 Grande technicians in the area are TIVO experts. I talked to one of them and he really knew their stuff. Not only understanding why TIVO and Grande were compatible but why TIVO and TWC aren't.

My appointment to switch is Thursday afternoon.
]]>Oct 26th 2008 8:47AMhttp://www.engadgethd.com/2008/10/24/twc-san-antonio-to-offer-free-tuning-adapters-pre-orders-now-op/http://www.engadgethd.com/2008/10/24/twc-san-antonio-to-offer-free-tuning-adapters-pre-orders-now-op/
TWC's fiscal year ends on 12/31/2008 and they'd hate to show a drop in customers in their annual report.

As of this writing (12/6/2008), TWC SA has given their service reps and field staff zero training or information about the tuning adapter. How can they roll it out in 2008 as promised.

Also, notice that NO TWC city has seen even a field pilot.

I guess I'll have to wait until Grande Communications reaches my house.]]>Dec 6th 2008 12:43PMhttp://www.engadgethd.com/2008/10/24/twc-san-antonio-to-offer-free-tuning-adapters-pre-orders-now-op/http://www.engadgethd.com/2008/10/24/twc-san-antonio-to-offer-free-tuning-adapters-pre-orders-now-op/ It sickens me that the FCC takes such an impotent position in their alleged support of the consumer that TW feels free to make such ridiculous arguments. The $10,000 fines the FCC levies against TW and Oceanic are meaningless - which gives you an idea of the kind of money TW is fighting tooth and nail to protect.
Without proper regulation, TW will continue to raise one meaningless issue after another in hopes of wearing their customers into submission. They place absolutely no value at all on customer relations and will go the way of all such corporations.
Take a look at TW's stock. The writing is on the wall, but the cable companies completely lack the foresight to see it. Netflix offers true value and true choice. As Netflix continues their upgrades to HD, TW and Comcast will be the ones left in the cold - where they belong.]]>Dec 8th 2008 6:19PMhttp://www.engadgethd.com/2008/10/24/twc-san-antonio-to-offer-free-tuning-adapters-pre-orders-now-op/http://www.engadgethd.com/2008/10/24/twc-san-antonio-to-offer-free-tuning-adapters-pre-orders-now-op/
A few comments:
1. When they call you that your tuning adapter is ready, get the special support number as the main tech support folks know nothing about it.
2. There is a glitch in TIVO Series 3, you have to do a channel up/channel down once with each cable card to activate the cards on an SDV channel.
3. Based on other web sites, there is more than a glitch with the TIVO Series 2/HD boxes that TWC issued in Austin. Google it. Good luck with them.
4. Even with two cablecards you only need one tuning adapter.
5. You can pick up and install the box yourself. First you connect all the signal cables, then you plug in the power cord. The TIVO detects the tuning adapter in about a minute and does its own setup automatically. TWC will talk you through by phone or even roll a truck if you wish.

Finally, despite my sarcastic post earlier, I think the real issue is that several mix and match combinations of four really complicated computer-based systems (TIVO, cablecard, tuning adapter, head end computer) made by different companies have to work together. The field testing really took a while and the training will take a while. Since TWC doesn't teach their line people the internals because they are proprietary and because that's not the fastest way to fix problems, TWC must work through a lot of standard and error situations, come up with the best response in each case, and train a lot of level1/level2 techs. Not a minor undertaking.

At least TWC is making an effort.]]>Jan 13th 2009 3:04PM