Reliance Big TV launches in India, promises HDTV by year-end

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asha @ Sep 8th 2008 7:36AM

i didn't know about reliance bigtv send me a mail about that and also seng me the features about bigtv

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Akhilesh @ Sep 11th 2008 11:24AM

Hi All,

I request all the readers to never ever take the "Reliance BIG TV" connection.
I can say this is one of the worst out of the worst company/service that I have ever seen.

I am more than 100% dissatisfied with the services/customer support that has been provided by Reliance BIG TV group. (sorry, actually there is no service from customer care end at all.)

If anybody wants to know my experience, call anytime on +919966222601 for further details, I will be happy to assist all of you and will be more happy if asap the company/service will be closed.

Regards,
Akhilesh Gupta
+919966222601
akhilesh.davim@gmail.com

http://worst-reliance-big-tv.blogspot.com/

Reply

Neutral

Akhilesh @ Sep 11th 2008 11:24AM

Hi All,

I request all the readers to never ever take the "Reliance BIG TV" connection.
I can say this is one of the worst out of the worst company/service that I have ever seen.

I am more than 100% dissatisfied with the services/customer support that has been provided by Reliance BIG TV group. (sorry, actually there is no service from customer care end at all.)

If anybody wants to know my experience, call anytime on +919966222601 for further details, I will be happy to assist all of you and will be more happy if asap the company/service will be closed.

Regards,
Akhilesh Gupta
+919966222601
akhilesh.davim@gmail.com

http://worst-reliance-big-tv.blogspot.com/

Reply

Neutral

Akhilesh @ Sep 12th 2008 3:57AM

Hi Readers,

I just wanted to share my worst experience with "Reliance BIG TV" DTH Service.
First of all I request everybody not to purchase "Reliance BIG TV" connection.

Well, to start with I have taken BIG TV "Set Top Box" on 31/Aug/2008 "Invoice No. 0101038073" from one of the Main Web World, Mehdipatnam Branch (Hyderabad).
I think initially as a company while selling the product, web world person has to inform me about all the future requirements from my side, but they have not given any kind of information.
Actually, one Work Order ID is required in order to have installation for BIG TV, that we can get after calling customer care of BIG TV.
But because they have not informed me that I hvae to call Customre care, it was delayed for 2 days, and by chance I called c.care for some other reason on 02/Sep/2008 and got my work order ID.
Even after having my work order ID, I have not recieved any call from the Installation team for Installation, I raised complaint for the same also for so many times, but none of any use.

Almost everyday for more than 1.5 hours I was calling c.care for any kind of solution and spoke to around more than 12 c.care representatives, to name some of them are :- Sheetal, Usha, Bhaven, Ganesh, Priya and so on and escalated the same issue to some of the senior members as well they are:- Rahul and Bhuvneshwari.
Everybody was saying the same thing repeatedly "we are sorry for the inconvinience caused, it will be done asap......etc.....".

Till today, i.e. 12/SEP/2008 more than 12 days after purcahse of STB, I am still waiting for the installation.....??? and still have no update....

One more intersting thing, I called c.care to ask "is it possible to return the STB because of bad services", the representative straight forward answered "just go to the web world and return back the STB, they will refund the money", they people are not even concerned about the problem and reason why I asked to return it back.

Finally, I request everybody again PLZ PLZ PLZ never go for "Reliance BIG TV", only name is BIG, everything else is small.
For any kind of details or assistance you can reach me at "09966222601" or "akhilesh.davim@gmail.com".
Go for TATA SKY, DISHTV or SUN DIRECT, but not for BIGTV.......!

Have a Good Day,
Akhilesh Gupta,
+919966222601

Reply

Neutral

Akhilesh @ Sep 12th 2008 3:57AM

Hi Readers,

I just wanted to share my worst experience with "Reliance BIG TV" DTH Service.
First of all I request everybody not to purchase "Reliance BIG TV" connection.

Well, to start with I have taken BIG TV "Set Top Box" on 31/Aug/2008 "Invoice No. 0101038073" from one of the Main Web World, Mehdipatnam Branch (Hyderabad).
I think initially as a company while selling the product, web world person has to inform me about all the future requirements from my side, but they have not given any kind of information.
Actually, one Work Order ID is required in order to have installation for BIG TV, that we can get after calling customer care of BIG TV.
But because they have not informed me that I hvae to call Customre care, it was delayed for 2 days, and by chance I called c.care for some other reason on 02/Sep/2008 and got my work order ID.
Even after having my work order ID, I have not recieved any call from the Installation team for Installation, I raised complaint for the same also for so many times, but none of any use.

Almost everyday for more than 1.5 hours I was calling c.care for any kind of solution and spoke to around more than 12 c.care representatives, to name some of them are :- Sheetal, Usha, Bhaven, Ganesh, Priya and so on and escalated the same issue to some of the senior members as well they are:- Rahul and Bhuvneshwari.
Everybody was saying the same thing repeatedly "we are sorry for the inconvinience caused, it will be done asap......etc.....".

Till today, i.e. 12/SEP/2008 more than 12 days after purcahse of STB, I am still waiting for the installation.....??? and still have no update....

One more intersting thing, I called c.care to ask "is it possible to return the STB because of bad services", the representative straight forward answered "just go to the web world and return back the STB, they will refund the money", they people are not even concerned about the problem and reason why I asked to return it back.

Finally, I request everybody again PLZ PLZ PLZ never go for "Reliance BIG TV", only name is BIG, everything else is small.
For any kind of details or assistance you can reach me at "09966222601" or "akhilesh.davim@gmail.com".
Go for TATA SKY, DISHTV or SUN DIRECT, but not for BIGTV.......!

Have a Good Day,
Akhilesh Gupta,
+919966222601

Reply

Neutral

Balkrishna D Gaikwad @ Sep 26th 2008 12:26AM

PLZ SEND ME FULL DETAIL OF BIGTV AS MONTHLY RANTEL,PRICE
OF DTH,D.CENTER&AND CHANEEL NAME.i WILL WAIT 4 THIS .
2. Want to know the pricing and package details available in
Maharashatra particularly for a Solapur & Pune distrik
3. required more enquiry but it is very attractive news

Reply

Neutral

Raj @ Oct 8th 2008 10:28PM

Hi Akhilesh, thanks for the info...ur description rings a bell.....I have had similar problems with Worldspace, in that 8th wonder of the world called Hyderabad...almost a parallel of what u experienced...the Pune-based toll-free number responders are polite and well-behaved and prompt, but all they can do (apparently) is to send emails to the Hyderabad end, where the response is zero. I even asked Pune whether the Hyd office had closed down for Dussehera, but they said No (at least not officially closed) so my guess is that the local service office of Worldspace at Hyd is enjoying Dussehera holiday at company expense.
If u want to read some more, I want to expound on my pet theory...I think the problem is with Hyderabad culture. This is bcoz I face similar problems with nearly everything...the latest? My Tata indicom mobile went out of order within 6 months of purchase (Haier model) so I sent it for repair...they took one look and said, "Oh, the mother board is konked out, we will replace at no extra cost" and made me wait a week for this, then returned the set apparently repaired...but Lo! and Behold! It had exactly the same problem for which I had sent it along in the first place...so in Hyderabad, when they are prompt, u can be sure they have the wrong solution in mind...and the culture is be fast and fake ur expertise, and the world will be fooled by ur appearance, and if u can't do that, then just don't provide any service, stall things, till the customer gets so frustrated he asks for a refund, at which point you must tell them, as cooly as possible, how to go about getting that refund! Yeeeeeech!!!!

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