Netflix shipping woes fixed, rentals flowing freely again

by Darren Murph, posted Aug 15th 2008 at 3:07PM

Stellar news, Netflix users -- those shipping issues that have been plaguing certain customers for a few days now are finally fixed. Currently, the company is still investigating the root cause as it attempts to ensure such a problem doesn't crop up again, but for those who've been adversely affected this week, you can look forward to a bit of compensation. No, we're talking a personalized "I'm sorry" letter in the mail, but existing users will get 15% off their next bill and folks within their trial period will get another week on the house. Party on, dudes and dudettes!

[Image courtesy of Homotron]

Filed under: Blu-ray, Other formats

Tags: blu-ray, delay, delays, dvd, films, fix, hd rentals, HdRentals, movies, netflix, problem, shipping, solution

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Reader Comments (Page 1 of 1)

Low Ranked

Shipping problem is not fixed. @ Aug 15th 2008 3:48PM

At the top of my Netflix Queue page is a banner message that reads:

Our Shipping Centers Are Mailing DVDs

Delayed DVD Shipments Are Being Sent Today (Friday)

Yet my actual DVDs read:

We expect to ship your next available movie by Monday.

Someone isn’t telling the truth.

I expect the service I paid for and was promised. I don’t want a refund, I want them to do what they were hired to do and ship the DVDs in a timely manner. There is no excuse for what will now be a week-long delay in mailing out the DVDs. Blockbuster anyone?

Highest Ranked

THizzle7XU @ Aug 15th 2008 7:14PM

Dude, chill. My movie still lists "Shipping Wednesday", but I already got it yesterday (Thursday) and sent it back today. They are super backed up. Calm down if they haven't gotten to your individual account yet and updated your status just because their entire shipping system is back up and running. I mean, they have, what...8 million customers?

Take off your tin foil hat and take the stick out of your ass. Netflix is a great service, don't call the whanbulance after the have one small hiccup. Plus, they are compensating you with no effort on you part.

Highly Ranked

THizzle7XU @ Aug 15th 2008 7:18PM

Also, it helps to read the message on the site:

"If you should have been shipped a disc Tuesday, Wednesday or Thursday, it will ship today (Friday). Your Queue may not yet reflect what we have received and shipped. We expect your Queue to be up to date later tonight."

Pwned.

Neutral

Rik @ Aug 15th 2008 3:52PM

Wish they would do something about the high percentage of unplayable Blu Rays arriving of late. Seems as if every other disc I receive has a small crack at the edge making it unrecognizable to my otherwise stellar PS3.

Highest Ranked

PeteCE @ Aug 15th 2008 4:11PM

Really? I've not had a single problem with any of the Blu-Ray's I've rented, and I've rented 35+. The Blu-Ray protective coating seems to be doing its job though.

I can't say the same for back when I had an HD-DVD player. It was so bad, I was convinced that the high-def discs were doomed because the data density meant that small scratches would doom a disc.

Neutral

The Aggie CEO @ Aug 15th 2008 5:41PM

I've only gotten 2 so far.........10,000 B.C & a warped Shoote( which looked like somone left sitting in their car in 100 degree heat.....). and I've rented like 40 or so

Neutral

Richard @ Aug 15th 2008 4:00PM

Is milead, i am trial, and i don't see they change my bill date (when trial stop) so i had only see the movie been delay 1 to 2 days.

Neutral

The Aggie CEO @ Aug 15th 2008 5:43PM

so Umm yea.

they havent even showed that they received the movies I sent in Monday.......usually shows up next day.........

so I dont think its COMPLETELY fixed yet..........

Neutral

takamaru @ Aug 15th 2008 10:54PM

I got two in the mail today. Good show netflix; good show.

Neutral

mntwister @ Aug 16th 2008 12:02AM

I havn't had anything shiped that I know of, and they got all of my movies back on Monday. My queue still says "shipping Wednesday" on all of the new ones, hopefully I will get them tomorrow for the rest of the weekend.

Neutral

Joe Rosenberg @ Aug 16th 2008 1:03PM

Running the systems for DVD rentals is complex and NFLX is solid! I know, I run the software for SugarDVD.com, the largest rental by mail for Adult DVDs online. Hats off to NFLX for addressing this publically and quickly. Anyone who gets upset at their delay can drive to the video store or use video-on-demand!

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