Netflix shipping systems act a fool -- have you been delayed?

by Darren Murph, posted Aug 15th 2008 at 3:49AM

We fully understand that we're a few days late in posting this up, but seriously, we figured Netflix would fix whatever's been ailing its shipping system well before now. Days after we heard the first reports of users getting an atypical warning when viewing their queue alerting them of possible shipment delays, tips are still flowing in from frustrated users. The message asserts that the company is "still experiencing issues with its shipping systems," though it gives no estimated time for a fix to be implemented. Have you been bitten by the Netflix delay bug? Have your titles continued without so much as a hiccup? Let us know in comments below.

[Thanks to everyone who sent this in]

Filed under: Industry, Misc, Blu-ray, Other formats

Tags: blu-ray, delay, dvd, films, hd rentals, HdRentals, movies, netflix, rentals

Reader Comments (Page 1 of 1)

Neutral

Nathan @ Aug 15th 2008 6:16AM

My next DVD to ship says that it's "Shipping Wednesday." I don't know if this is one of the errors connected to the bug, but it shouldn't take (and never has taken) a week for them to ship a DVD.

Neutral

Michael @ Aug 15th 2008 7:00AM

That's exactly what my que says. A big message on the front page saying my account has been delayed since Tuesday and then in the que it says "Shipping Wednesday" on my next movie. It's now Friday.

Neutral

The Aggie CEO @ Aug 15th 2008 6:24AM

I am a little upset by this.........

I have the 4 movie/month plan and have been movie-less since Monday........

havent even received a notification that my movies I sent in have been received........

I hope they prorate our plans or something

Neutral

anon @ Aug 15th 2008 7:57AM

Did you read the message that's up there? It says if your shipment is delayed, they will credit your account in the next few days. Gotta read the whole thing...

Neutral

The Aggie CEO @ Aug 15th 2008 11:20AM

yea I read it........

but saying and doing are two different things......

they told me the same thing before when ALL my movies where "Very long wait" for 9 days.....

hasnt happened yet....

Neutral

FromtheRight @ Aug 15th 2008 7:16AM

No DVDs have been shipped to me, as of this morning, for something like three days. Unbelievable.

Neutral

Spiza @ Aug 15th 2008 7:48AM

Delayed here as well. My message says accounts will be pro-rated, but switching to blockbuster if they raise rates doesn't look so bad now.

Neutral

Jeffrey Morgan @ Aug 15th 2008 8:34AM

Mine have been delayed as well, also says "Shipping Wednesday," though as my movies were originally expacetd to ship last Wednesday (8/13) I am not sure if this refers to the day before yesterday, or next week. I just signed up last week so I am still in my two-week free trial, so I do not know how, if at all, I will be compensated.

Highly Ranked

PeteCE @ Aug 15th 2008 8:44AM

Delayed here (Indianapolis, IN) on one disc. Although, I can't say I'm that frustrated with Netflix. When they do have hiccups like this, they tend to go beyond what I think they need to do in order to rectify the situation. So as far as I'm concerned, their service record has been pretty much perfect.

With the Olympics, I haven't watched a couple of the discs I've got at home now anyway, and my son can still watch Word World on demand every morning.

Neutral

Jon @ Aug 15th 2008 9:15AM

Blockbuster B*tchs

Neutral

Raman @ Aug 15th 2008 9:26AM

I also have had the "Shipping Wednesday" message all week, but nothing is shipping. I can live a few days with nothing. There is more to life than just movies. I've been happy with Netflix since 2000 or so and have never had a problem. This is just a tiny blip.

The other two people in my office also have nothing shipping to them.

As others said, read the complete message on their site. Netflix will be crediting your account, and if you have a free trial it will be extended.

Highly Ranked

Aaron Smith @ Aug 15th 2008 9:31AM

Makes sense, our internet went down this week, our phones went down on Wednesday, and the host for our website went down yesterday. I assumed this is how my week would end:(

Neutral

Aaron Smith @ Aug 15th 2008 9:32AM

Figures, our internet went down this week, our phones went down on Wednesday, and the host for our website went down yesterday. I assumed this is how my week would end:(

Neutral

Mitchell @ Aug 15th 2008 9:33AM

Yea, i have been delayed all week in KC. Sent them in Mon and usally will get new ones on Weds. So far nothing. While this does suck its not too big of a deal. Atleast they are prorating out accts. Heck when the cable internet goes out I have never seen a credit willingly from the Big Bad Wolf TIme warner.

Mitchell

Neutral

Krellion @ Aug 15th 2008 9:45AM

On the site, it still has my latest two DVDs marked as "shipping Wednesday", though I did receive them yesterday (Thursday).

Neutral

David S @ Aug 15th 2008 10:12AM

I got the same message in Richmond, VA

Neutral

mike @ Aug 15th 2008 10:12AM

Hmm, I got two movies from my queue yesterday. I live in NYC.

Neutral

Joel @ Aug 15th 2008 10:14AM

I sent my first DVD in Saturday. I sent the other two on Monday, and I haven't heard a word about anything being shipped to me.

Neutral

Lucas @ Aug 15th 2008 10:50AM

The last movies I sent back on Monday have not been received yet, and I have the shipping delay message. Also, the top two DVDs have been removed from my queue. One was a new release that had been sitting with a wait for the last two weeks. I don't know if I should re add them to my queue or wait for the shipping issue to clear up. Maybe they're just delayed but in progress.

Neutral

Greg @ Aug 15th 2008 1:15PM

I have the same exact issue. I think I'm just going to wait for everything to be fixed to see if I should add my top 2 movies back to my queue.

Neutral

jeffhrsn @ Aug 15th 2008 10:50AM

Two day delay here.

Neutral

Mark @ Aug 15th 2008 12:11PM

I received a DVD yesterday, but I think it was shipped right before the "glitch". In fact, my Que page still shows "Shipping Wednesday". I'm still waiting for another to ship...

Highly Ranked

swilson23 @ Aug 15th 2008 1:59PM

I think this glitch may have been a good thing for me. Unless they have sensed I sent back one movie, they have upped my number of movies out. My next movie is in Processing and they have not received the movie I sent yesterday.

Also, they are now displaying the Watch Instantly promo front and center, just below the shipping notice on member home page. Good idea to try and get people to try this more with the current situation.

Neutral

Jamie Bertram @ Aug 15th 2008 2:03PM

I got a movie today although my Queue tells me that the same movie is shipping today and has said so since Tuesday.

Neutral

carg0 @ Aug 15th 2008 2:49PM

no problems here (NJ), just got mine this morning.

Neutral

Fred @ Aug 15th 2008 2:52PM

oddly enough blockbuster.com is giving me problems with shipping. I sent back a movie a week ago....

Low Ranked

YodaMac @ Aug 15th 2008 3:05PM

I never saw an annoying screen like that...

oh wait, that's cause I use an AppleTV. :)

Neutral

Garst @ Aug 16th 2008 2:45PM

No, I have not been affected by this. That's because I don't like the subscription model. It just does not work for me because I'm lucky to have three movies come out that I want to see; two if I'm not unlucky. I also use renting movies as a form of exercise; I'll walk to the video store as long as it's not raining.

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