We're happy with the service but as JeffPic says, they nickle and dime you. To the point that they tried to slap a "$5" service fee on me when I called to enable my external hard drive.
Now, it's bad enough they charge $40 for allowing you to add a hard drive, something that costs them nothing, but $5 for calling Dish Network is ridiculous. I made it clear I wasn't going to stand for it, and they dropped the charge.
I've also pretty much given up expecting the monthly charge to resemble the amount given by the CS rep, who will list all of the charges one by one, but when the bill finally arrives you'll find the entire thing is now in a single "DVR Advantage" charge whose origins are pretty much unclear, and which seems to be always around $10 more than you thought it would be. Sure, I can keep calling, but what the hell's the point? And it's still cheaper than DirecTV.
They provide good services on a technical level. What they need is honesty and transparency. Price and good service is a key component to customer retention, but if the other guy doesn't look like an ass, and his advertising's just as slick, people will leave.
Reader Comments (Page 1 of 1)
squiggleslash @ Aug 5th 2008 8:36AM
We're happy with the service but as JeffPic says, they nickle and dime you. To the point that they tried to slap a "$5" service fee on me when I called to enable my external hard drive.
Now, it's bad enough they charge $40 for allowing you to add a hard drive, something that costs them nothing, but $5 for calling Dish Network is ridiculous. I made it clear I wasn't going to stand for it, and they dropped the charge.
I've also pretty much given up expecting the monthly charge to resemble the amount given by the CS rep, who will list all of the charges one by one, but when the bill finally arrives you'll find the entire thing is now in a single "DVR Advantage" charge whose origins are pretty much unclear, and which seems to be always around $10 more than you thought it would be. Sure, I can keep calling, but what the hell's the point? And it's still cheaper than DirecTV.
They provide good services on a technical level. What they need is honesty and transparency. Price and good service is a key component to customer retention, but if the other guy doesn't look like an ass, and his advertising's just as slick, people will leave.