TomBBY said,"Which store did you get THIS imformation from? That was never part of any training I got from Best Buy!"
You never got this information in training, because Best Buy DOES NOT OFFER ANY FORMAL TRAINING to audio video sales staff, including Magnolia. I worked for Best Buy including its District Office for a year and a half, so I know for a fact. The plasma gas refilling was a common ploy to get consumers to purchase extended warranties. This occured when Best Buy first started selling plasmas. A simple google search will provide you with plenty of stories and commentaries my consumers and HDTV magazine reviewers.
I'll put my 14 years of Best Buy training up against your 18 months, anytime. First, you have NO idea what you're talking about. While "plasma refilling" may have been a ploy for some retailers, this was NEVER part of the trainings supplied buy the company, and you can't produce any documentation to prove otherwise. On the other hand, I have a whole binder of training materials and manufacturer documents that prove that the guys in blue in khaki KNOW how to speak to customers about HD, plasmas, LCD and DLP technologies.
If you think you have proof, I encourage you to put up a link to it.
Reader Comments (Page 1 of 1)
kcjones @ Jul 15th 2008 11:00AM
TomBBY said,"Which store did you get THIS imformation from? That was never part of any training I got from Best Buy!"
You never got this information in training, because Best Buy DOES NOT OFFER ANY FORMAL TRAINING to audio video sales staff, including Magnolia. I worked for Best Buy including its District Office for a year and a half, so I know for a fact. The plasma gas refilling was a common ploy to get consumers to purchase extended warranties. This occured when Best Buy first started selling plasmas. A simple google search will provide you with plenty of stories and commentaries my consumers and HDTV magazine reviewers.
TomBBY @ Sep 8th 2008 10:41PM
I'll put my 14 years of Best Buy training up against your 18 months, anytime. First, you have NO idea what you're talking about. While "plasma refilling" may have been a ploy for some retailers, this was NEVER part of the trainings supplied buy the company, and you can't produce any documentation to prove otherwise. On the other hand, I have a whole binder of training materials and manufacturer documents that prove that the guys in blue in khaki KNOW how to speak to customers about HD, plasmas, LCD and DLP technologies.
If you think you have proof, I encourage you to put up a link to it.