I am a new RCN customer of internet and cable TV. My cable TV lost signal from pressing wrong remote control by our kid this morning. I tried to fix but failed. I called RCN customer services for help twice. Each time waited online for 45 minutes without chance to speak to anyone. I was frustrated about that.
Is this your way to treat your customer? If so, I have no choice but to cancel my order with RCN.
Reader Comments (Page 1 of 1)
YCHOUCHIYUID @ Aug 6th 2008 1:33PM
I am a new RCN customer of internet and cable TV. My cable TV lost signal from pressing wrong remote control by our kid this morning. I tried to fix but failed. I called RCN customer services for help twice. Each time waited online for 45 minutes without chance to speak to anyone. I was frustrated about that.
Is this your way to treat your customer? If so, I have no choice but to cancel my order with RCN.