FiOS TV service is great, Verizon customer service -- not so much

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mcss1985 @ Apr 2nd 2008 12:25AM

Could not agree more. Verizon is the worst company when it comes to service that I have every delt with. I've said for over 10 years now that the wireless side has the best service with the worst customer service ever (I actually left verizon wireless for a few years due to the customer service, but am unfurtunately back with them now as I demand a phone that I now will always work). I ditched their landline years ago for the same reason.
Now I get FIOS (yeah I'm glutten for punishment, but at least I was smart enough not to sign a contract) last year and it could not have been a bigger disaster. From the 3 months it took to just hook it up to the 3 months it is still taking just to cancel it and everything in between. I won't bore you with all the details, just trust me it was horrible.
And I didn't think the service was all that great. At least their wireless side has a great product to go with their inept employees and retched customer service. The FIOS TV service was no better than my Cox Cable before it and can't hold a candle to my Dish service now.
So I don't get Engadget's love affair with FIOS. but I warn you all to stay far far away and whatever you do don't sign up for the internet so you can choose not to have a contract.

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mcss1985 @ Apr 2nd 2008 12:25AM

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