FiOS TV service is great, Verizon customer service -- not so much

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3carsvo @ Mar 28th 2008 10:19PM

We have had FIOS Internet for about 18 months.(Southern CA) Fast as H*** (15d/5u) and for the most part very reliable. We have had some issues around OEM router firmware updates that resulted in repeated wireless outages but they were eventually fixed.

When the service was new, customer assistance was answered by a human on two rings. Now they're in Comcast or AT&T league with voice mail hell and long waits.
We recently had the OEM router buy the farm. Called Verizon and was told "your on your own". "Go to Besy Buy and get a DLINK model XXX". Too bad that model was discontinued a year ago. Three calls later, we are back in gear with no help from them. While he service has declined, we wouldn't think of having anything else. FIOS is crack baby. If you can get it, your crazy not to have it.

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Reader Comments (Page 1 of 1)

3carsvo @ Mar 28th 2008 10:19PM

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