Gimpgutter, I hate the be the bearer of bad news, but I had fios for a month. I hated it, so we went back to comcast. Terrible service Terrible channel order Terrible guide Terrible picture quality Terribly long to install the whole thing (Took almost 10 hours) Every single thing you want is an extra fee. A Verizon tax. It said on the bill "Verizon tax" Not quite sure what it means, but sounded like it was a fee Verizon gets in pocket. Even the man that came to pick up our boxes (He works for Verizon) refused to switch to Fios because of the horror stories. Oh, and I kept getting disconnections and bog downs on my internet. I had to restart my modem daily. If i think of any more complaints I'll let you know. And to prove I'm not a "fanboy" of comcast, my father used to work for them, but recently got let go. That was the main reason we tried Fios.
I certainly understand that Verizon can definitely offer horrible to service to their clients. I have read many stories from both sides of customers and only hope I get the good service. I had a friend whose cheap 720p Olevia HDTV with FIOS service looked many times better than my 1080p Sony Bravia W3000 simply because of the excellent cable/fiber quality. However, if i'm lucky enough to receive a good connection, I know I'll be charged an arm and a leg for it. Nothing is cheap anymore.
It is sad that no provider can provide excellent quality and consistencny across it's customer base. You can go to people who live two houses away from each other and realize one of theirs is horrible because their cable connection is inhibited on the pole somewhere. Shouldn't they check these things routinely and have a standard to measure the signal levels and other things? I don't know the technical aspect, but no home should ever experience packet loss with internet, blockiness with tv, and sound cutouts. That is a clear sign of poor company practices and clearly not caring about the consumer. /end rant
Reader Comments (Page 1 of 1)
Ryan @ Mar 15th 2008 6:54PM
Gimpgutter, I hate the be the bearer of bad news, but I had fios for a month. I hated it, so we went back to comcast.
Terrible service
Terrible channel order
Terrible guide
Terrible picture quality
Terribly long to install the whole thing (Took almost 10 hours)
Every single thing you want is an extra fee.
A Verizon tax. It said on the bill "Verizon tax" Not quite sure what it means, but sounded like it was a fee Verizon gets in pocket.
Even the man that came to pick up our boxes (He works for Verizon) refused to switch to Fios because of the horror stories.
Oh, and I kept getting disconnections and bog downs on my internet. I had to restart my modem daily.
If i think of any more complaints I'll let you know.
And to prove I'm not a "fanboy" of comcast, my father used to work for them, but recently got let go. That was the main reason we tried Fios.
ryan
gimpgutter @ Mar 15th 2008 7:48PM
I certainly understand that Verizon can definitely offer horrible to service to their clients. I have read many stories from both sides of customers and only hope I get the good service. I had a friend whose cheap 720p Olevia HDTV with FIOS service looked many times better than my 1080p Sony Bravia W3000 simply because of the excellent cable/fiber quality. However, if i'm lucky enough to receive a good connection, I know I'll be charged an arm and a leg for it. Nothing is cheap anymore.
It is sad that no provider can provide excellent quality and consistencny across it's customer base. You can go to people who live two houses away from each other and realize one of theirs is horrible because their cable connection is inhibited on the pole somewhere. Shouldn't they check these things routinely and have a standard to measure the signal levels and other things? I don't know the technical aspect, but no home should ever experience packet loss with internet, blockiness with tv, and sound cutouts. That is a clear sign of poor company practices and clearly not caring about the consumer. /end rant