Circuit City triples return time window for HD DVD player purchases

by Darren Murph, posted Mar 10th 2008 at 2:23AM

Hot on the heels of news that Circuit City may in fact be offering up a hush-hush trade-in program for HD DVD purchasers comes official word that said retailer is tripling its standard return window in order to appease early adopters. According to company spokesman Jim Babb, it's looking to "take care of [its] customers" by lengthening the return window from 30 to 90 days for all HD DVD player purchases. When returning the unit, users are given store credit, and while we are told that HD DVD movies are omitted from the policy, we've no idea if combo players are included. We're guessing no, but then again, it's not like those purchasers have nearly as much to worry about.

[Thanks, Killer]

Filed under: Industry, HD DVD, Players

Tags: business, Circuit City, CircuitCity, exchange, format war, FormatWar, hd dvd, HdDvd, industry, retail, return, trade, trade-in

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Reader Comments (Page 1 of 1)

Neutral

alex @ Mar 10th 2008 11:45AM

does this include the xbox 360 HD-DVD add on???

Neutral

Mark @ Mar 10th 2008 9:45PM

Unfortunately my experience in returning mine was less than pleasant. I was told the HD-DVD return MUST accompany a BluRay purchase, and the store didn't even have them in stock. So it ended up being a special order! I was hoping to wait until the next gen BluRay players were out. Calling their phone support, they indicated that a return should be honored like any other. Not the case. Beware!

Neutral

Legend @ Mar 24th 2008 10:09AM

I was able to return my HD-A20 I purchased in mid-2007 for a $100 credit. I believe it is somewhat dependent upon the Customer Service Manager working at the time (this one happened to be really good).

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