Comcast beefs up HD lineup in DC Metro area

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tetu81 @ Dec 24th 2007 11:04AM

Several people have noted that contacting Rick Germano, Senior Vice President of Customer Operations, gets a person with a clue to answer your question. After I was unable to get an answer about HD channels in DC (or even for anyone on the phone to admit that HD Theatre != Discovery HD), I used that form on the Comcast site and got a call back the next day. Others have received similarly fast responses from someone who has real information (even if it isn't what you want to hear). You'll find the form by going to www.comcast.com, click on Contact Us, click on "Send an e-mail to Rick" in the box to the right. Just ask a succinct and polite question and I bet they return a polite answer (by phone if you leave your number).

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tetu81 @ Dec 24th 2007 11:04AM

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