Yeah what happened service was was that they raised prices 2%.. Our area (South Florida) always had great prices in comparison to other Adel customer but I guess they were too good. As for the internet they lowered our caps and charged the same without notice. I had an Adel 6/756 account with scored me a true 7.2/880 connection, with Comcast it became 5.8/680 but I was still paying. Then after 2 months of that Comcast brought in their 8/756 tier. Those of us still paying premier prices got the switch fore free BUT we had to call in to make it happen. I've yet to get anything announcing the new tiers availability. When it comes to customer service I won't even get started.. It's a joke. Plus they closed the two local branches! So when the billing changedo ver I had the option of driving two cities North or South to pay my bills myself. I won't even get into how long the lines were. Oh and then there's the crap they're pulling with my HOA.. We had a contract with Adel and they're trying to get out of it.. If they can't they're going to remove content to our neighborhood. I could go on forever but in the end I'm still screwed.. With ATT doing what they're famous for (crap) and Verizon no-where to be found I'm out of HSI luck.
Reader Comments (Page 1 of 1)
Big Sam @ Jun 15th 2007 11:28AM
So your bills went up but the prices stayed the same? j/k I get your point.
JohnDoe303 @ Jun 15th 2007 11:50AM
Yeah what happened service was was that they raised prices 2%.. Our area (South Florida) always had great prices in comparison to other Adel customer but I guess they were too good. As for the internet they lowered our caps and charged the same without notice. I had an Adel 6/756 account with scored me a true 7.2/880 connection, with Comcast it became 5.8/680 but I was still paying. Then after 2 months of that Comcast brought in their 8/756 tier. Those of us still paying premier prices got the switch fore free BUT we had to call in to make it happen. I've yet to get anything announcing the new tiers availability. When it comes to customer service I won't even get started.. It's a joke. Plus they closed the two local branches! So when the billing changedo ver I had the option of driving two cities North or South to pay my bills myself. I won't even get into how long the lines were. Oh and then there's the crap they're pulling with my HOA.. We had a contract with Adel and they're trying to get out of it.. If they can't they're going to remove content to our neighborhood. I could go on forever but in the end I'm still screwed.. With ATT doing what they're famous for (crap) and Verizon no-where to be found I'm out of HSI luck.