I knew this would happen as well. I don't necessarily blame the customers though. I think the sales people are to blame. The job of a customer service sales rep is to explain the product, and let you know everything that is needed to make it work. This is one item that I would totally understand a salesperson "upselling" additional products, or at least spending a few minutes giving advice on what to say to the cable/satellite company when you get home.
I think that since a lot of stores don't do commission, there isn't an incentive for these sales people to go "above and beyond." The idea of good customer service is a joke nowadays.
Reader Comments (Page 1 of 1)
Wilson @ Dec 31st 2006 12:53AM
I knew this would happen as well. I don't necessarily blame the customers though. I think the sales people are to blame. The job of a customer service sales rep is to explain the product, and let you know everything that is needed to make it work. This is one item that I would totally understand a salesperson "upselling" additional products, or at least spending a few minutes giving advice on what to say to the cable/satellite company when you get home.
I think that since a lot of stores don't do commission, there isn't an incentive for these sales people to go "above and beyond." The idea of good customer service is a joke nowadays.